Return and Refund Policy – Cerix Store

Last Updated: October 23, 2026

At Cerix Store, we aim to provide a smooth and reliable shopping experience for our customers in Saudi Arabia. Please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to applicable Saudi Arabian consumer protection laws.

Returns may be accepted if:

• The product arrives damaged or defective.

• The wrong product is delivered.

• The product is significantly different from its description.

Returned products should be unused and include their original packaging, accessories, and tags where applicable.

2. Non-Returnable Items

Certain items, such as personalized products and used personal-care or hygiene products, may not be eligible for return where legally permitted. These exclusions do not affect any consumer rights protected by applicable law.

3. How to Request a Return

To request a return, contact our customer support team and provide:

• Your order number.

• The reason for the return.

• Photos or videos showing the issue, if applicable.

Our team will review your request and provide the next steps.

4. Refund Process

Once an eligible returned product has been inspected and approved, the refund will be processed through the appropriate payment method, where possible.

The time required for a refund to appear may depend on your bank or payment provider. For Cash on Delivery (COD) orders, an appropriate refund arrangement will be communicated to the customer.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and supporting details. We will review the issue and provide an appropriate solution in accordance with applicable law.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law. If the return results from an error on our part, we will cover the applicable costs as required by law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible after dispatch. All cancellation requests will be handled in accordance with applicable law.

8. Contact Us

For assistance with returns or refunds, please contact us using the customer support information provided on the Cerix Store website.

Thank you for choosing Cerix Store. We appreciate your trust and support!